Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Everyone was friendly and professional. Staff and doctors made the procedure comfortable. A very organized team that allowed me to feel I was in good care.”
“My experience at the center was a very good one. Dr. K and her staff were great. However, PACU nurses were fantastic. As a nurse it is always good to be taken care of by colleagues who demonstrate the same caring nature as myself. I felt very comfortable about the procedure and the atmosphere was positive and welcoming. Definitely will come back in the future if I need to. Thanks Dr. K and staff.”
“From other medical Procedures I have gone thru, this was one of the best and the timing was superb. Everyone was very helpful.”
“I was very impressed it was clean everyone so nice made the experience so much better”
“I’ve had very good experiences with the staff and I loveeeee Dr.Murphy in the Waldorf office!”
“Everyone was courteous and helpful, and made me feel very comfortable.”
“This was a pleasant experience. The staff made me feel comfortable throughout the procedure and recovery phase.”
“The entire staff was very professional and provided outstanding customer service.”
“The receptionist at the front desk was a delight. Dr. Murphy and all of the nurses were very nice to me, and they put me at ease. I knew that I was in great hands, and I wasn’t nervous at all. My twin sister is scheduled to have the same procedure done Tuesday, November 6th at 1pm. I told her to make her appointment with Dr. Murphy too.”
“This was the first time I’ve ever had this procedure done and the Nurse and Doctor were so patient and so helpful.”
“I give Waldorf Endoscopy Center an A +. Especially *Dr. Nitin Sardana and his wonderful staff.”
“My experience was very good at the Waldorf Endoscopy Center. I was very impressed with all of the staff.”
“The receptionist, the nurses and doctors were awesome. The facility was very clean, I would recommend any person to come visit. *Doctor Sadana was very informative about the procedure. Thanks team.”